Privacy Policy

Last updated:

1. Who we are

Fitnessclear Ltd ("we", "us", "our") is a company registered in England and Wales (Company No. 14382901, VAT GB423182904), with a registered address at 47 Coldharbour Lane, London, SE5 9NR. We are the data controller for personal data collected through this website.

2. Information we collect

We collect the following categories of personal data:

Order enquiry data: your name and phone number, submitted via the order form.
Contact form data: your name, email address and message content.
Technical data: IP address, browser type, pages visited and time spent on the site, collected automatically via analytics cookies where you have consented.
Cookie and consent data: your cookie preferences, stored locally in your browser.

3. How we use your information

To contact you by telephone to confirm your order.
To process and fulfil your order for Forura Focus Source.
To respond to enquiries submitted via the contact form.
To analyse site usage and improve our service (analytics, where consented).
To show relevant advertisements (marketing cookies, where consented).

4. Legal basis for processing (UK GDPR Article 6)

Contract: processing your order enquiry and fulfilment.
Legitimate interests: fraud prevention, site security.
Consent: analytics and marketing cookies (you may withdraw at any time via the cookie banner).

5. Sharing and disclosure

We do not sell your personal data. We may share it with:

Delivery partners (courier services) for order fulfilment - name and delivery address only.
Google LLC - for analytics and advertising services where you have consented (see section 10).
Legal authorities, if required by law.

6. Data protection and security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption. Phone numbers provided for order confirmation are held securely and not shared beyond order processing.

7. Your rights under UK GDPR

You have the right to: access your data; correct inaccurate data; request erasure; object to processing; restrict processing; data portability. To exercise any right, contact us at info@fitnessclear.world or 47 Coldharbour Lane, London, SE5 9NR.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113.

8. International transfers

Where we use Google services, data may be transferred to the United States. Google LLC participates in the UK-US Data Bridge. Appropriate safeguards are in place under UK GDPR Article 46.

9. Retention periods

Order enquiry data: retained for up to 12 months from order date.
Contact form data: retained for up to 6 months.
Analytics data: up to 26 months, per Google Analytics settings.

10. Third-party services

This site uses the following third-party services:

Google Analytics: collects cookies _ga, _gid, _gat. Used to measure site traffic. Only active where you consent.
Google Ads / Conversion Tracking: collects cookies _gcl_au, _gcl_aw and signals ad_storage, ad_user_data, ad_personalization. Only active where you consent. We use Google Consent Mode v2.
Google Maps API: embedded map on the contact page. Google may set cookies when the map is loaded. See Google's privacy policy at policies.google.com/privacy.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time using the cookie banner on this site.

12. Children's privacy

This site is intended for adults aged 18 and over. We do not knowingly collect data from children. If you believe a child has submitted data, please contact us immediately.

13. Updates to this policy

We may update this policy from time to time. The current version is always displayed on this page with the date of the most recent update.

14. Contact

Fitnessclear Ltd · 47 Coldharbour Lane, London, SE5 9NR · info@fitnessclear.world · +44 20 7946 0312